Gene W Asz

Super Service Tiffany she went above and beyond her job thanks again

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None, Tiffany was a great service rep and anyone calling should ask for her super helpfull, wish there were more like her. The looks very good
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Pros:
  • Nice looking

User's recommendation: Great support !

Giuseppa C Lym

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Verified Buyer
|

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Verified Reviewer
| map-marker Boynton Beach, Florida

Replacement of grease tray

Nexgrill - Replacement of grease tray
Nexgrill - Replacement of grease tray
Its Rusty degrees tray I would like to replace the tray because of the rust and I cannot clean it. If you would please be able to send me a new tray I would truly appreciate it. Thank you so much please help me through this.
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User's recommendation: I would like to replace it

Anonymous
map-marker Boynton Beach, Florida

Replacement of grease tray

My grease tray is rusty and I need to replace it. If you would please help me out I would truly appreciate it. Thank you very much.
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Carl E Iet

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Verified Reviewer

Incorrect part

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Wrong quantity and part shipped on first order. Follow up service was great. On line phone agents for the last two calls were fantastic.
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Clair Eef

Grill won't light

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Very very satisfied problem fixed right away customer service was excellent thank you so much will recommend to others if needed
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Pros:
  • Luv it
Arnaldo Bxe

Advice

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The pan cacth fire because of the grease on it and I was afraid that there were some damages to the system, but Paul explain to me ho to check for leaks etc
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Pros:
  • Excelent grill
Cons:
  • There are parts that rust very quickly

Preferred solution: just advice

User's recommendation: more clear information about the risk of fire snd how to svoid them

Jiya Pjf
map-marker Luling, Louisiana

Cover handle

I just purchased your Nexgrill stainless steel 4 burner gas grill model 720-****X. The handle is missing the insert that you screw into secure on one side. It appears to be factory made. I need a new handle
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Anonymous
map-marker Luyando, Aguada

MAIN LID INNER COVER RUST PROBLEM:

Nexgrill - MAIN LID INNER COVER RUST PROBLEM:
Nexgrill - MAIN LID INNER COVER RUST PROBLEM:
I am a Nexgrill lover. I purchased my grill from Home Depot back in December 2017 and have registered it. I have also been ordering some part from your company. I am very disappointed with the main lid part because the inner cover is rusty and it cannot not be removed because it has metal snap. Im not able to cook in it because particles falls on the food. The main lid is in very well condition and I do not want to purchase the entire lid. I believe that this is a factory problem. I went to Home Depot yesterday and notice that the new Nexgrill inner lid now has a screw that can be removed. I have no need to purchase a new grill because mine is in good condition. I paid over $300.00 for this grill and it is always in my terrace that it doesn't get wet. Please see outside lid and inside lid fotos. Please tell me how do I take care of this problem, purchase the entire lid ? no way !!!
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User's recommendation: If you purchase a grill make sure to find out what material are they made, especially the inside.

Anonymous
map-marker Ocala, Florida

Item sold knowing there are Missing parts

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Ok so purchased a 350.00 Nexgrill 5 burner propane from Home Depot on 6/12/22 for July 4th 2022 not 2023. Item came with a missing drip pan and cup to catch grease and juices. so obviously can not use. Called HD same day however they cant do anything so referred me to manufacturer. Called same day and was promised a pan and catch cup to be shipped and received in 10 days to two weeks. It is now 7/11/22 and still nothing. So frustrated on many levels that HD wont do anything about it and sold a grill without all the parts I suppose I cud disassemble and return which is a pain in the *** and now Nexgrill says pan is on back order with an estimate of 6/8 weeks but that's only an estimate. I get things happen but why even sell your item if its incomplete. I own a small business and am upfront and honest with my customers. These large corporations just suck and dont care about the consumers. Bring back the small Mom & Pops that have integrity!
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Resolved
ted g

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Verified Reviewer

Resolved: Warranty

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Updated by user Aug 22, 2021

Company fixed the issue and I have been provided with product replacement. finally received the right product.

Original review Jul 23, 2021
warrantied a gas conversion kit sent me a different part number 1 of the hoses is to short so i emailed them told them the issue they said they are the same. so why are there different part numbers emailed them a week ago and no reply
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Preferred solution: replace with correct part

Zachery H Sgv

It doesn’t work

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I spent $200 on my grill and it light no matter what I do. I am returning it and getting a well known brand.
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Loss:
$200

Preferred solution: Full refund

User's recommendation: Don’t buy it

Brittany H Mye

Broken thermostat

the grill was on but registering only 200 degrees. then i tapped on the gauge and it dropped to not even registering a temperature. this was just purchased in may 2021
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Preferred solution: replace my of thermostat or grill if need be

Lori H Gvz

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Verified Reviewer

Grill bottom fell apart ...grill isn't even that old

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My grill bottom fell apart while cooking. For the price you would think it would last longer than a year.
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Pros:
  • It was a nice looking grill and had lots of space
Cons:
  • It fell apart

Preferred solution: A new or repaired grill

Anonymous
map-marker Conyers, Georgia

Warranty

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They sent a replacement gas conversion kit and the hose from regulator to manifold on to short, so you can not Mount regulator. They sent me a different part number that they said where the same, but they are not. So still waiting for a realistic answer
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Anonymous
map-marker East Hampton, New York

NO RETURN CALLS to ORDER PARTS!

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I have called several times to order parts and was told SOMEONE would get back to me to take my order. Why bother calling back with this message! No one wants to hear this!!!!
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